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What does it cost to reconnect to BT? |
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So long as you have a dialling tone on your phone, it is likely that you won't have to pay anything to get your line switched over to BT again.... read more
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Can I use my BT Broadband V2091 router with TalkTalk? |
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The short answer is yes, you can use the BT v2091 router with your new TalkTalk connection, but not straight away.
It will require a little bit of work on your part. You see, BT don't like you using their hardware with other broadband providers, so they make it as hard as possible for you by locking the router/modem to only work with a BT connection.
You need to unlock it! Here's how...
... read more
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Why won't my Bang and Olufsen phone work with Virgin Media? |
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YOU'LL be disappointed to hear that Virgin Media feel the problem lies more with B&O’s phone than with their service. Interestingly, they have told us that they haven’t heard of this problem occurring before, which either suggests that other Virgin Media customers do not use your model of B&O phone, or there is indeed something unique about your set-up.... read more
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Which broadband package is best for 6 months? |
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After giving your conundrum some thought, we felt that your best bet would be to go with Plusnet's packages 1, 2 or 3.... read more
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Yes, you are not the only one to be left stumped by the fact that your neighbours can receive Virgin Media cable broadband but you can't. Without knowing the exact reason why your house is not connected but your neighbours are, you can safely assume that back when the cable infrastructure was laid in the 90's, your house was unfortunately excluded. As to why they won't lay a new cable just for you, well, the simple answer is economics. Virgin Media can surely do with your business, but the actual cost of digging up the pavement to give your house access (ignoring any reason why this was not done in the first place) would far exceed any revenue Virgin Media would be able to generate from you. |
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I recently signed up to Virgin Media but was eventually told that they would not run a cable to my house despite the fact that my neighbours all have Virgin Media. Have you heard of this happening before?... read more
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Should I be worried about Virgin Media's negative feedback? |
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Reading online reviews of Virgin Media is a bit like running the gauntlet in Gladiators! Everywhere you turn you're smacked in the face with negative comments. How can any broadband provider be that bad?
The truth is, Virgin Media are not really that bad. There is no doubt they have had an extremely rocky first year, but all indications are that they are ironing out the creases quite nicely now. We were pleased to see the Guardian re-iterating that sentiment last week.... read more
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How does Broadband work? |
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Broadband allows you to connect to the Internet at much faster speeds than a standard dial up connection... read more
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What do you need for ADSL broadband? |
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Everything you need to get online with ADSL broadband... read more
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What do you need for Cable broadband? |
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Everything you need to get online with Cable broadband... read more
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What is Contention Ratio? |
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Contention Ratio is the number of users sharing one unit of data capacity. The lower the contention ratio the higher the quality of service... read more
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How much Download Limit do I need? |
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For the non-technically minded web user, judging how much data your day to day web activities are generating is bit like stabbing in the dark... read more
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What is a Microfilter? |
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A micro-filter is a small, plastic phone socket splitter (much like the splitters you use to plug two phones into a single socket) that separates voice from data. This what allows you to continue using your telephone while you surf the internet. A microfilter is not required for Cable broadband users. Most ISPs and retailers sell micro filters, and most modems inlcude a microfilter in the box. Always check with your modem supplier first though.
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What does 'Wires Only' mean? |
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Wires Only is a phrase used by ISP's to mean they only connect you (ie. give you access to 'the wires'), leaving you to buy and use your own modem. Additionally they do not send an engineer out to set the whole thing up for you. 'Wires Only' is pretty much the standard method for ADSL connection these days as modems are cheap and easily available on the web and on the highstreet, and the setup is so easy that you really don't need an engineer. Once your provider has connected you, the only thing you need to do is install your modem and follow any simple instructions the ISP has given you.
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What are Cut Off times? |
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The majority of dial up packages have cut off times, or online session limitations as they are sometimes known... read more
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