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Your broadband questions answered

What does it cost to reconnect to BT?

I am currently with TalkTalk and my contract is past the 18 month period so I am looking to switch to a new broadband provider, however my BT line was switched to them when I signed up with TalkTalk which would mean I would have to change back to BT line. Is there a fee for this?
Roy Berwick, UK

I spoke to our contact at BT who informed me that so long as you have a dialling tone on your phone, it is likely that you won't have to pay a penny to get your line switched over to BT again.

You will however have to start paying your line rental (we recommend paying this by Direct Debit to keep the price at £10.50, rather than £11.75), cost of calls and any other services that you'll require from BT (such as caller ID, call blocking etc.) read more

Other recent questions

Can I use my BT Broadband V2091 router with TalkTalk?

The short answer is yes, you can use the BT v2091 router with your new TalkTalk connection, but not straight away.

It will require a little bit of work on your part. You see, BT don't like you using their hardware with other broadband providers, so they make it as hard as possible for you by locking the router/modem to only work with a BT connection.

You need to unlock it! Here's how...
... read more

Why won't my Bang and Olufsen phone work with Virgin Media?

YOU'LL be disappointed to hear that Virgin Media feel the problem lies more with B&O’s phone than with their service. Interestingly, they have told us that they haven’t heard of this problem occurring before, which either suggests that other Virgin Media customers do not use your model of B&O phone, or there is indeed something unique about your set-up.... read more

Which broadband package is best for 6 months?

AFTER giving your conundrum some thought, we felt that your best bet would be to go with Plusnet's packages 1, 2 or 3.... read more

I cannot receive Virgin Media despite the fact that my neighbours are all customers. Have you heard of this happening before?

YES, you are not the only one to be left stumped by the fact that your neighbours can receive Virgin Media cable broadband but you can't.
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Should I be worried about Virgin Media's negative feedback?

THE truth is, Virgin Media are not really that bad. There is no doubt they have had an extremely rocky first year, but all indications are that they are ironing out the creases quite nicely now... read more

How does Broadband work?

BROADBAND allows you to connect to the Internet at much faster speeds than a standard dial up connection... read more

What do you need for ADSL broadband?

EVERYTHING you need to get online with ADSL broadband... read more

What do you need for Cable broadband?

EVERYTHING you need to get online with Cable broadband... read more

What is Contention Ratio?

CONTENTION Ratio is the number of users sharing one unit of data capacity. The lower the contention ratio the higher the quality of service... read more

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