 |  | By Bruce Stevens Staff Writer Monday, 06 August 2007 |
FREE broadband provider TalkTalk’s days of being the whipping boy of the poor customer service world appear to be over after a comprehensive survey revealed less than 1 in 10 of its customers have a serious gripe.
Just 9% of TalkTalk’s broadband customers had serious issues with the company’s customer service, stamping its mark well above the other 10 top UK broadband providers.
Living proof
“These results are living proof that TalkTalk CEO Charles Dunstone’s promise that customer service issues would be ironed out after their disastrous launch of the UK’s first free broadband product,” said Lyndsey Burton, Broadband Editor at broadband comparison site ChooseISP.co.uk.
“Considering that the research revealed that overall broadband user satisfaction levels have remained static in the last 6 months, and even dropping in some cases, these results are very good news indeed for broadband customers looking for cheap and reliable broadband,” she said.
UK's cheapest broadband
TalkTalk is already the UK’s cheapest broadband provider, offering a free broadband package when taken in conjunction with one of TalkTalks homephone call plans.
The YouGov survey, carried out in June 2007 with a sample of over 4000 respondents, also uncovered some other good news for TalkTalk, revealing that the highest general customer satisfaction ratings of any ISP in the survey.
Happy to stay
More than 73% of TalkTalk customers were happy to stay with TalkTalk. This was in stark contrast to Orange – another provider offering a free broadband package in conjunction with a mobile call plan – who scored dismally with only 45% of existing customers happy to continue committing to Orange Broadband.
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