Review of Toucan 8Mb Broadband and ToucanTalk Saver
- Low cost Toucan 8Mb unlimited broadband
- Cheaper evening and weekend calls to UK landlines
- Free modem when you sign up online
- Extremely cheap line rental (£8.99)
- 5 email address & 25MB webspace
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WANT to know why Toucan receives such face-gurningly awful reviews from users?
It all stems from Toucan's rather ridiculously limiting fair use policy.
Banish you
Unlimited it may be, but use more than 1GB per week in peak times, and Toucan will banish you to the back of the broadband queue where you'll be experiencing nostalgic dial-up speeds again for a while.
A decent package
So if you aren't planning to use your Toucan broadband connection heavily between 6pm and 11pm in the evenings - and you don't mind that Toucan is notoriously poor on the customer service front - the 8Mb Broadband and ToucanTalk Saver package is actually a decent one.
You get a low cost Toucan 8Mb broadband package with free modem, as well as up to 60 minutes talktime to UK landlines during evenings and weekends for just 3p (and then 1p per minute thereafter) as part of the bundled Toucan homephone package.
Low cost line rental
The caveat to this is that you must take your line rental with Toucan.
Not that this is anything to worry about as it's currently the UK's cheapest line rental.
A little more detail
Broadband
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Special Note.. |
Any good? |
| Package Name: |
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8Mb Broadband |
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| Connection Type: |
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ADSL |
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| Max Speed: |
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8Mb |
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| Usage Limit: |
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Unlimited |
Fair usage policy applies |
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| Hardware: |
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Modem |
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| Anti-virus Protection: |
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No |
Free 90 day trial of Zonelabs Internet Security Suite is available |
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| Firewall: |
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No |
Free 90 day trial of Zonelabs Internet Security Suite is available |
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| E-mail Account: |
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Yes |
Up to 5 email addresses |
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| Webspace Provided: |
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Yes |
25MB of webspace |
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| Domain Included: |
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No |
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| Backup Dialup: |
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No |
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| Consoles Supported: |
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All major consoles supported |
Be aware of Toucan's strict fair usage policy at peak times |
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Home Phone
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| Package Name: |
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Saver |
| UK Weekend Tariff: |
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3p per call (for the first hour, then 1p per minute thereafter) |
| UK Evening Tariff: |
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3p per call (for the first hour, then 1p per minute thereafter) |
| UK Peak Tariff: |
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3p per minute |
| International Tariff: |
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From 3p per minute to USA and Australia. Discounted rates to all other countries. |
Payment, Installation and Contract
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| Payment Method(s): |
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Direct Debit / Credit Card |
| Activation Fee: |
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Free |
| Installation: |
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Free |
| Minimum Contract: |
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12 months |
| Line Rental: |
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Cheapest UK line rental |
| Support: |
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10p per minute technical support from BT landline, or 5p per minute from a Toucan line |
Actual User Ratings
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At a Glance
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Bundle details: |
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Phone: Cheaper evening and weekend calls to UK landlines |
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TV: Not included |
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Mobile: Not included |
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It is best suited for: |
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Web users looking for a well priced, super-fast unlimited broadband connection, but want discounted landline calls and cheaper line rental. |
Customer Reviews
Remember, the customer reviews below are subjective (and are not the opinions of ChooseISP.co.uk).
David Snape from Newton Abbot writes... 05/11/2007 "Avoid Toucan.
Bad technical support, dont speak english and prolong the calls on a premium rate number.
Toucan customer services totally unable to do anything right.
They are so bad I made a video about choosing an ISP:
http://www.youtube.com/watch?v=YkPWc1xPwhA"
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