UK Online Premier BroadbandIndependent review with up to date prices, details and special offers for this package...
UK Online broadband review: PremierSTOP PRESS: You no longer need to be in a UKOnline supported area to receive this package. Anyone in the UK is eligible for these speeds, but you will sacrifice the low contention ratio for a 50:1 contention ratio, and you have to buy an ADSL2+ modem. HIGHLY suited to businesses (though fantastic for home users too) and pretty fast too, this up to 16Mb Premier package from BSkyB-owned UKOnline is gets top marks for A faster broadband deal This is UKonline's fastest broadband deal and even in these 50Mb days 16Mb remains an excellent broadband speed which makes you capable of downloading an average MP3 in just a few seconds! At £24.99, though, this has become a bit of a pricey broadband deal (to put it into context you can get 20Mb broadband for £15 a month with O2's Premium Package and £10 a month if you're an O2 customer). On the plus side, UK Online has scrapped the activation fee for this Premier package, but you are bound to a 12 month contract and UKOnline insist that you buy their ADSL2+ Wireless Router (£49.99) in order to use this package. UKOnline Premier 16Mb comes with 20 email addresses and a healthy 100mb of web space. To top it off, you'll get a free .co.uk or .org.uk domain name too. Even more pleasingly (and, notably, unlike TalkTalk) UKOnline are now famous for their excellent customer support. Brilliant customer service In fact, they offer 24/7 UK-based call centre support via a free phone 0800 number as well as defined service levels which promise, amongst other things, guaranteed responses to email enquiries within 12 hours and 90% of all calls answered within half a minute. We'd argue that UKOnline offers some of the UK's best broadband customer service. Free internet security (for 12 months) Both business users and home users will be impressed with UKOnline Premier's security features which includes a year's free use of McAfee Internet Security Suite (which includes anti-virus and firewall software). Lowest contention ratio broadband Most of all though, you'll be most impressed with UKOnline Premier's eye-watering speed, bolstered by the 20:1 contention ratio (most other providers have a 50:1 contention ratio, meaning 50 people can share the line at any one time!).
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