Review of UKOnline Pro (Up to 8Mb) Broadband
- Good value 8MB broadband
- No download limits (fair use policy applies)
- Low contention ratio (20:1)
- Free 100MB webspace included
- Excellent, free UK-based support with defined service levels
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STOP PRESS: Setup is currently FREE if you sign up online. This normally costs £25, and is only available on this UKOnline Pro package.
WELL-PRICED, reliable and highly recommended, the UKOnline Pro (Up to 8Mb) broadband deal not only offers unlimited up to 8Mb speeds, but also boasts a stunning 20 to 1 contention ratio (more on that below).
Hair raising
With up to 8mbps download speeds your internet experience will be hair-raisingly fast, meaning you can download an MP3 file in as little as 4 seconds, and there are no download or usage limits.
A UKOnline fair use policy is in force though, but this is generous and is only intended to limit the heaviest of downloaders.
Businesses, gamers and computer nerds will be pleased to note that the upload speed for this package is 768kb.
UKOnline Pro is a very well priced 8Mb package especially in light of the much-lower-than-standard contention ratio of 20:1.
For the non-tech-nerds out there, this is a good thing! It means that you'll only be sharing your line with 19 other people instead of the more common 49, which in theory and practise means faster speeds and less congestion at busy times.
Contention ratio
Something to note here though is that the 20:1 contention ratio only applies if you live in an area covered by UKOnline's own broadband network. If you are outside of it, you will still receive the service, but at a 50:1 contention ratio instead.
The excellent price of this UKOnline package is offset somewhat by the a one-off connection charge of £25, however this is currently waivered as part of a special offer, as long as you sign up online.
You'll also have to buy your own modem, but this can be bought from UKOnline during signup for less than £30 for a standard modem, and around £50 for a wireless router.
Free phone support
UKOnline Up to 8Mb comes with 5 email addresses, with 200MB of storage for each one!
To top it off, they offer freephone 24/7 UK-based call centre support with defined service levels such as promising to answer 90% of phonecalls within 30 seconds, or answering all emails within 12 hours.
The UKOnline Pro broadband package also now includes a year's free McAfee Internet Security Suite which includes both anti-virus and firewall software.
Highly recommended if for nothing more than the 20:1 contention ratio.
A little more detail
Broadband
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Special Note.. |
Any good? |
| Package Name: |
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Pro |
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| Connection Type: |
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ADSL |
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| Max Speed: |
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8Mb |
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| Usage Limit: |
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Unlimited |
Fair usage policy applies |
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| Hardware: |
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Not provided |
Available to buy on signup (from £49.99) |
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| Anti-virus Protection: |
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No |
Free McAfee Internet Security Suite for first 12 months |
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| Firewall: |
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Yes |
Part of free McAfee Internet Security Suite for first 12 months |
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| E-mail Account: |
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Yes |
Up to 5 email addresses |
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| Webspace Provided: |
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No |
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| Domain Included: |
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No |
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| Backup Dialup: |
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yes |
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| Consoles Supported: |
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All major consoles supported |
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Payment, Installation and Contract
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| Payment Method(s): |
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Direct Debit / Credit Card |
| Activation Fee: |
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Free |
| Installation: |
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Free |
| Minimum Contract: |
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12 months |
| Line Rental: |
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BT Line Rental required |
| Support: |
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24/7 freephone support |
Actual User Ratings
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At a Glance
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Bundle details: |
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Phone: Not included |
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TV: Not included |
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Mobile: Not included |
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It is best suited for: |
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Heavy users who need a quick and very well priced broadband package with a super-low contention ratio (20:1) |
Customer Reviews
Remember, the customer reviews below are subjective (and are not the opinions of ChooseISP.co.uk).
Sorry, but there are no customer reviews available for UK Online.
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