Virgin Media Review | Review of Virgin Media 3 for £16 Special Offer
- TV, Broadband & Phone for £16 a month (+ £11 for phone line)
- Over 40 digital TV channels
- Free weekend UK landline calls
- Unlimited 4MB broadband (going up to 10MB in next few months)
- No BT line rental required
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STOP PRESS! Hurry... this offer ends on SOON!
THIS Virgin Media 3 for £16 Special Offer is currently being tested by our editors and a full review will appear here shortly.
You can still sign up for this offer (and you should - it ends soon!) from the sign-up links on this page.
A little more detail
Broadband
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Special Note.. |
Any good? |
| Package Name: |
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Size: L |
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| Connection Type: |
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Cable |
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| Max Speed: |
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10Mb |
Rising to 10Mb before the end of the summer |
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| Usage Limit: |
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Unlimited |
Fair use policy applies |
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| Hardware: |
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Wireless Router |
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| Anti-virus Protection: |
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Yes |
Part of PCGuard Total package (which includes PCguard features as well as extra Anti-Spyware, Identify Theft Protection and Parental Control features) |
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| Firewall: |
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Yes |
Part of PCGuard Total package (which includes PCguard features as well as extra Anti-Spyware, Identify Theft Protection and Parental Control features) |
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| E-mail Account: |
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Yes |
Up to 15 email addresses |
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| Webspace Provided: |
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Yes |
55MB of webspace |
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| Domain Included: |
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No |
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| Backup Dialup: |
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Yes |
0845 dial backup |
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| Consoles Supported: |
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All major consoles supported |
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Home Phone
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| Package Name: |
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Size: M |
| UK Weekend Tariff: |
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Free to UK landlines |
| UK Evening Tariff: |
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3.25p per minute, with 7p connection charge |
| UK Peak Tariff: |
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4p per minute, with 7p connection charge |
| International Tariff: |
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Lower international rates with Talk International (£1.50 per month) |
TV
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| Package Name: |
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Size: M |
| Included Channels: |
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Over 40 digital channels including Virgin1 and Setanta Sports News |
| Optional Channel Add-ons: |
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Add SkyMovies and/or Sky Sports for an additional monthly fee (from £24) |
| Video on Demand: |
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Free TV catch-up (incl iPlayer). Films etc. extra |
| Pay Per View: |
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Music vids, films and live sports events |
| Record TV / TV Hard Drive: |
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Yes (requires £150 installation fee, and £5 p/m) |
| Hardware: |
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| Extras: |
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Payment, Installation and Contract
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| Payment Method(s): |
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Direct Debit + Paperless Billing only (other payment methods incur a £5 charge + £1 for paper billing) |
| Activation Fee: |
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Free |
| Installation: |
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From £30 |
| Minimum Contract: |
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12 months |
| Line Rental: |
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No line rental required |
| Support: |
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Free (from Virgin Media phone, otherwise 0845 local rate) |
Actual User Ratings
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At a Glance
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Bundle details: |
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Phone: Unlimited weekend calls to UK landlines |
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TV: Over 40 digital TV channels |
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Mobile: Not included |
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It is best suited for: |
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Web users willing to move FAST to get the full 'bundle' experience, with broadband, free phone and cable TV packages all under one roof |
Customer Reviews
Remember, the customer reviews below are subjective (and are not the opinions of ChooseISP.co.uk).
mike latham from brighton writes... 07/12/2008 "I get all three of my services through VM, BB, TV and Phone with their VIP package. As regards their BB I always get over 18mb whatever time of day and it very rare I ever lose my connection, twice in one year each time for less than half hour.
The only real drawback with VM is the Indian CS, some people terribly hard to understand, and they all read answers off a clipboard, best wait to business hours. Mind you it is improving, overall I'd give them 8/10."
George from Dundee writes... 27/11/2008 "I have recently moved house and needed to phone Virgin Media several times but never once had to speak to an Indian call center. Although i have with BT. Service with VM is decent enough and there cables broadband is excellent. Have had to move to ADSL with them but have not tried it yet so can't comment on quality."
Martin from London writes... 12/10/2007 "Signed up for Virgin Media XL Broadband 20Mb. I don't even get 1Mb most times, usually lower. The customer service is extremely poor and they are all based in India. There is no email based support, only 25p/min tech number."
Gareth Snow from Worthing writes... 03/10/2007 "We recently had broadband, telephone and also TV installed from Virgin Media and they were excellent. Really good value for money. Also we have Virgin Media's V+ service which is superb!"
S.J. from Manchester writes... 08/09/2007 "When Virgin Media was still Telewest it was great. Now the XL package is £37/month, with fair use policy introduced, the speeds are not consistent and the upload speed is ridiculous for todays isp's. The once free tech help is now 25p/min with 10p connection charge (to India!!). If I had a BT line I would try another broadband provider."
Jason Hines from Epsom writes... 12/08/2007 "So far so very good. I signed up to the VirginMedia 3 for £30 bundle in April and so far have been amazed. I had heard bad stories but took the risk as they offer a moneyback guarantee. Thankfully I never had to use it. I still find it amazing that I get all this for £30. Highly recommended."
Hazel Wykes from Birmingham writes... 11/08/2007 "We thought we'd give Virgin Media a try just to see how it compared but were so dissatified with it, that we changed back to BT. We are now on BT Total Broadband Option 3. Its top class, everything about it is excellent. It beats Virgin Media all round."
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Virgin Media Broadband Packages and Bundles
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